FAQ

How long will shipping take?
Shipping time will depend on the product and the shipping speed you select at checkout. It usually takes me 2-3 days (excluding preorders) to get your order ready for shipping.
Please keep in mind that preorders will take longer to ship, since they also require production time after preorders close! You can see the estimated timeline on each preorder product's page.

Do you do returns and exchanges?
Unfortunately, due to the size of my small business (it's just me!) I do not accept returns or exchanges :( I hope you understand!

Can I change my shipping address after I place an order?
Please send me an email at tokatherineliu@gmail.com with your order number, old address, and new address! If I haven't shipped out your order yet, I'll be happy to update the shipping address. Unfortunately, if your order has already been shipped, I won't be able to help.

When will my order ship if I buy both preorder and non-preorder items?
I will ship the whole order as one bundle, so all items will be shipped after the preorder is ready. I do this because it keeps things much easier to track for me, and it also saves on shipping cost (otherwise I would have to charge the customer for shipping twice, once for each package)! But if you urgently need the non-preorder part of your order first, please contact me and I'll see if I can help out :)

Will you ever open up shipping outside the US? 
Yes! I just need to spend some more time figuring out shipping to other countries since the tax laws, etc can be very different and I want to make sure I do it correctly. Thanks for your patience!